CORPUS CHRISTI, Texas — AT&T announced that three-quarters of its network has been restored following the morning's mass outage. The announcement came down shortly after 10 a.m. Thursday. The statement can be read in its entirety below:
"Some of our customers are experiencing wireless service interruptions this morning. Our network teams took immediate action and so far, three-quarters of our network has been restored. We are working as quickly as possible to restore service to remaining customers."
If you have AT&T-- you may have noticed your phone was not working properly as of Thursday morning.
That is because of an outage impacting thousands of people across the nation.
AT&T says they are urgently working to restore service to its customers but did not say how many users are currently being impacted by the interruption. In the meantime, they encourage the use of Wi-Fi calling until service is restored.
ABC News reached out to T-Mobile Thursday morning to see if their customers were also having issues with their service. T-Mobile said their network did not experience an outage and was operating normally. The network provider said that the Down Detector website, which tracks user-reported network outages, was likely reflecting challenges their customers were having attempting to connect to users on other networks.
A Verizon spokesperson said that the issue is not impacting their customers, and say it is only impacting outgoing calls to a particular carrier.
The Down Detector site shows AT&T outages peaking around 7:00 a.m. Thursday morning with more than 73,000 users reporting issues.
AT&T statement:
“Some of our customers are experiencing wireless service interruptions this morning. We are working urgently to restore service to them. We encourage the use of Wi-Fi calling until service is restored.”
Locally, the outages appear to be impacting some network users in the Coastal Bend. The Refugio County Office of Emergency Management coordinator, Stephanie Faultersack-Blaschke posted a message to the office's social media page saying some AT&T customers may still be able to call/text 911 in the event of an emergency while their phones are in "SOS" mode but others may not have that ability.
The office advises those unable to get through to 911 to try doing so by connecting to WiFi and enabling WiFi calling. She says you can do this by going into your phone settings, searching WiFi at the top, click on phone and turn on WiFi calling.
The Corpus Christi Police Department told 3News that the department's Metrocom Supervisor advised them that emergency and non-emergency calls are still coming in as usual.
This is a developing story. Follow along with 3News for more information.
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